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Done Deal


Cancellations and Refunds

Avana Wellington - Cosmetic and Laser Clinics has a ‘no refund’ policy on purchases if you simply change your mind.

  • Treatments/services are not transferable to other individuals or clinics.

  • We require at least 48 hours’ notice to be given for any appointment cancellation.

  • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost.

  • In the case of prepaid treatments, the treatment will be forfeited.

  • Refunds will be provided where required under the NewZealand Consumer Law.

  • Deposits paid for cosmetic injectable treatments are non-refundable.

Pre-paid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics. Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments). 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. You agree to these terms by purchasing pre-paid treatments.

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